Soul of Nature — Booking & Cancellation Policy
Last reviewed: June 2026. Next review: June 2027, or sooner if a significant business change occurs.
Bookings
All bookings are made through the Soul of Nature online booking system, provided by a third-party booking platform. By completing a booking, you agree to the terms set out in this policy.
Payment is taken securely at the time of booking, either as a deposit or in full, depending on the session type. Soul of Nature does not store your payment card details — all payment processing is handled securely by the booking platform provider.
Cancellations & Refunds
You are welcome to cancel or reschedule an appointment at any time up to 48 hours before your scheduled session at no charge, via the booking system, by telephone, or by email.
Cancellations made within 48 hours of the appointment are not eligible for a refund, with the following one-time exception:
As a gesture of goodwill, a one-time courtesy refund may be offered for a late cancellation, subject to a £15 cancellation fee. This courtesy is available once per client. Refunds, where applicable, will be processed within 3–5 working days to the original payment method.
Prepaid plans, promotional offers, gift cards, and vouchers are subject to the same cancellation terms above, but are non-refundable in all circumstances.
Health & Consultation
A consultation form will be required at your first session. This allows us to work together safely and ensures the session is tailored appropriately to you.
If you have any health conditions, concerns, or are currently receiving medical treatment, please seek guidance from your GP or relevant healthcare provider before booking. It is your responsibility to disclose any relevant information prior to your session.
Changes Made by Soul of Nature
Soul of Nature reserves the right to cancel, reschedule, or modify appointments, session types, pricing, or venue. Where possible, you will be notified of any changes by email, SMS, newsletter, social media, or via the website, at the earliest opportunity.
In the event of a cancellation initiated by Soul of Nature, you will be offered either a deposit transfer to a rescheduled appointment or a full refund, as appropriate.
Your Data
The personal information you provide when booking is collected and processed in accordance with the Soul of Nature Data Protection & Privacy Notice, available on request or via this website. By completing a booking, you consent to your information being used as described in that notice.