All bookings will be processed via the Soul of Nature online booking system provided by the selected third-party supplier.

 

Payment card details may be included in the booking process. All bookings will be securely paid for with a deposit or in full.

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Client booking cancellations shall be processed up to 24 hours prior to the scheduled appointment. Where a client cancels an appointment within 24 hours of the scheduled appointment time, a ‘one time only’ refund will be offered minus a £10 cancellation fee for Indian Head Massage sessions and £5 cancellation fee for Kundalini sessions. This will be issued within 3-5 working days. Cancellations shall be made via the booking system, telephone, or email.

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Prepaid plans / offers, gift card purchases and vouchers are subject to the same booking and cancellation criteria outlined in this policy, however refunds shall NOT apply.

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Consultation forms will need to be completed on the first session. Please get medical advice for any concerns, conditions  or illnesses before booking your session.

 

The information collected will be processed and stored as outlined in the Soul of Nature Data Protection & Privacy Notice, available upon request or via the business website.

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Soul of Nature reserves the right to cancel or reschedule appointments, change treatment type, change treatment prices or business venues at any time.  Notification of changes will be sent via email, newsletter, SMS, published via social media or on the business website, as applicable, and at the earliest opportunity.  In the event of cancellation(s) by Alura Holistic Healing, a deposit transfer for appointment rescheduling will be offered or refund processed, as applicable.

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This policy will be reviewed annually or when a significant business change occurs, whichever is soonest.  The next review date is scheduled for February 2024.